Frequently Asked Questions | Partners Hair South Africa

Frequently Asked Questions | Partners Hair South Africa

Partners Hair is a Cape Town-based professional salon group and online haircare retailer serving customers across South Africa. This FAQ answers common questions about shopping for salon-quality haircare online, delivery, returns, professional brands, product advice and visiting Partners Hair salons.

About Partners Hair

Where is Partners Hair based?

Partners Hair is based in Cape Town, South Africa. Customers can shop online at partnershair.co.za with nationwide delivery, or visit one of our Partners Hair salon locations for professional hair services and product advice.

Is Partners Hair an online store or a salon group?

Partners Hair is both a professional salon group and an online haircare retailer. We sell salon-quality haircare, styling tools and beauty products online, while our salon team provides professional services and in-person product recommendations.

Why shop professional haircare from Partners Hair?

Partners Hair combines professional salon experience with a curated online store. Customers can shop leading salon brands, browse by hair concern, and get guidance from a business rooted in real salon expertise rather than a general beauty marketplace.

Does Partners Hair have salons in Cape Town?

Yes. Partners Hair has multiple salon locations across Cape Town, offering professional hair services, styling, colour, treatments and product advice. You can view all Partners Hair salons to find the most convenient location near you.

Shopping Online

Where can I buy professional haircare products in South Africa?

You can buy professional haircare products online from Partners Hair at partnershair.co.za, with delivery across South Africa. Partners Hair stocks leading salon brands including Kérastase, Redken, Moroccanoil, Olaplex, Pureology, Kevin Murphy, L'Oréal Professionnel, Joico and more.

Does Partners Hair sell authentic salon haircare products?

Partners Hair focuses on professional salon-quality haircare and beauty products from trusted brands. Our online store is built around the same salon-led approach used in our Cape Town salon network, helping customers shop professional products with confidence.

Can I get advice before buying a product?

Yes. Partners Hair can help customers choose products based on their hair type, concern, routine and preferred professional brand. You can shop by category, brand or hair concern online, or contact our team for product guidance before placing an order.

Which hair concerns can I shop by?

Customers can shop products for dry hair, damaged hair, blonde hair, colour-treated hair, curly hair, frizz, scalp care, thinning hair, hair loss, breakage, hydration, volume, heat protection and repair. Partners Hair also offers shampoos, conditioners, masks, treatments, leave-ins, oils, serums, styling products and professional tools.

Professional Brands

Which professional haircare brands does Partners Hair stock?

Partners Hair stocks leading salon haircare brands including Kérastase, Redken, Moroccanoil, Olaplex, L'Oréal Professionnel, Pureology, Kevin Murphy, Joico, Paul Mitchell, Matrix, Goldwell, K18, Milkshake, Mycro Keratin, Inoar, Biosense and more. Availability may vary online and by salon location.

Can I buy Kérastase from Partners Hair?

Yes. Partners Hair stocks a wide selection of Kérastase haircare online in South Africa, including professional shampoos, conditioners, masks, treatments, oils and targeted care ranges for different hair concerns.

Can I buy Redken from Partners Hair?

Yes. Partners Hair stocks Redken professional haircare online, including ranges for damaged hair, colour care, blonde hair, frizz control, hydration, curls and styling.

Can I buy Moroccanoil from Partners Hair?

Yes. Partners Hair stocks Moroccanoil products online, including hair oils, shampoos, conditioners, masks, styling products and body care from the professional Moroccanoil range.

Can I buy Olaplex from Partners Hair?

Yes. Partners Hair stocks Olaplex products online in South Africa, including bond-building shampoos, conditioners, treatments, masks, oils and styling products designed for damaged or chemically treated hair.

Can I buy L'Oréal Professionnel from Partners Hair?

Yes. Partners Hair stocks L'Oréal Professionnel haircare and styling products online, including salon-quality ranges for colour care, repair, blonde hair, curls, scalp care, hydration and styling.

Can I buy Pureology from Partners Hair?

Yes. Partners Hair stocks Pureology haircare online, including sulphate-free professional shampoos, conditioners, masks and leave-in products for colour-treated hair, hydration, strength and smoothness.

Can I buy Kevin Murphy from Partners Hair?

Yes. Partners Hair stocks Kevin Murphy haircare and styling products online, including shampoos, conditioners, treatments, leave-ins and styling products for professional salon-quality routines.

Delivery and Orders

Where does Partners Hair deliver?

Partners Hair delivers nationwide across South Africa. Customers can order professional haircare, beauty products and styling tools online for delivery to their chosen address.

How much does delivery cost?

Delivery is free for orders over R390. Orders under R390 are charged R67 for delivery.

How long does delivery take?

Orders are usually dispatched within 1 to 2 working days. Delivery normally takes between 1 and 5 working days after dispatch, depending on the delivery location and courier service.

How can I track my order?

Once your order has been dispatched, we send tracking information to the email and phone number used at checkout. You can also track any order at any time at partnershair.co.za/a/track — enter your order number and email to view current status. For help with an existing order, contact us using your order number.

Can I change my order after placing it?

Once an order is placed, it can't be modified through the website. If you need to add, remove, or change items, contact us as soon as possible at hello@partnershair.co.za or 021 797 1979. If the order hasn't been dispatched yet, we can usually adjust it. After dispatch, you'll need to wait for delivery and arrange a return for any unwanted items.

Can I order online and visit a salon?

Yes. Customers can shop online at partnershair.co.za and also visit Partners Hair salons in Cape Town for professional services, product recommendations and salon treatments.

Payments and Promotions

What payment methods does Partners Hair accept?

Partners Hair accepts secure online payments through the payment options available at checkout. Available payment methods may vary depending on the payment provider and order value.

Does Partners Hair offer sales or promotions?

Yes. Partners Hair may offer selected online promotions, bundles, limited-time offers and brand specials. Promotional availability can change depending on stock, supplier rules and campaign dates.

Are product prices the same online and in salon?

Product pricing may vary between the online store and individual salon locations depending on promotions, stock availability and salon-specific offers. The online price shown at checkout applies to online orders placed through partnershair.co.za.

Returns and Support

What is the Partners Hair return policy?

Partners Hair has a 7-day return policy. Items must be unused, in their original condition and packaging, with proof of purchase. To start a return, email hello@partnershair.co.za before sending any item back.

Can I return an opened product?

For hygiene and safety reasons, opened or used products may not qualify for return unless there is a confirmed issue with the item. Please contact Partners Hair with your order number and product details so the team can assist.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, incomplete or incorrect, contact Partners Hair as soon as possible with your order number, clear photos and a description of the issue. This helps the support team investigate and assist quickly.

How do I contact Partners Hair?

You can contact Partners Hair by emailing hello@partnershair.co.za or calling 021 797 1979.

Your Account

How do I create an account?

Click the Login link at the top of any page, then select Create account. Enter your name, email address, and a password. Your account lets you save delivery addresses, track orders, view your purchase history, and earn loyalty points on every order.

How do I reset my password?

Click Login at the top of any page, then Forgot your password? Enter your account email and we'll send a reset link within a few minutes. Check your spam folder if it doesn't arrive. Still stuck? Email hello@partnershair.co.za or call 021 797 1979.

Helpful Shopping Links

Use these quick links to browse popular Partners Hair categories, professional brands and support pages.

• Shop professional shampoo
• Shop professional conditioner
• Shop hair treatments and masks
• Shop leave-in conditioners and treatments
• Shop hair oils and serums
• Shop hair styling products
• Shop hair styling tools
• Shop Kérastase
• Shop Redken
• Shop Moroccanoil
• Shop Olaplex
• Shop L'Oréal Professionnel
• Shop Pureology
• Shop Kevin Murphy
• Find a Partners Hair salon
• Contact Partners Hair

Need Help Choosing?

Professional haircare works best when it matches your hair type, concern and routine. If you are unsure which product to choose, contact Partners Hair for guidance or visit one of our Cape Town salons for personalised advice from a professional stylist.