Ask the Experts
Ask our stylists anything about your hair — real answers from the Partners Hair team, straight from the salon floor.
WhatsApp expert advice hours: Monday–Friday, 09:00–16:30.
Messages are answered during these hours. Replies may not be immediate, but our experts will get back to you as soon as possible.
Ask the experts
Whatever your hair is doing — or refusing to do — our stylists have seen it. Two hundred and fifty professionals across 24 salons, on tap.
A real stylist answers — usually same day. Free, no strings.
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From thechair
Real answers from our stylists — techniques, product picks and professional advice for your most common hair questions. More in the Stylist’s Handbook →
Meet theteam
Answered by our stylists
How do I get rid of split ends without cutting my hair?
Honestly — you can't repair a split end, only seal and disguise it while you grow the damage out. A bond-building treatment plus a leave-in ends balm keeps splits from travelling up the shaft, and a light dusting trim every 8–10 weeks protects your length. Start with our damaged hair edit.
Are salon products really worth it compared to supermarket brands?
Professional formulas carry higher concentrations of active ingredients and far less filler, so you use less per wash and see results faster — which is why a salon bottle usually outlasts two supermarket ones. Everything we stock is the same stock our stylists use on the floor, sourced directly from the official SA distributors.
What ingredients actually help with hair loss and thinning?
Look for proven actives: caffeine and niacinamide to stimulate the scalp, peptides and stemoxydine for density, and always a healthy-scalp base — thinning hair starts with the skin it grows from. Judy walks through this in her video above, and the products she rates live in our hair loss collection.
Titanium or ceramic straightener — which should I buy?
Ceramic heats gently and evenly — the safer pick for fine, colour-treated or fragile hair. Titanium transfers heat faster and holds it under load, which suits thick, coarse or resistant hair and keratin work. Match the plate to your hair, not the price tag — compare both in straighteners.
Why does my hair frizz the moment I step outside?
Frizz is dry hair drinking moisture from humid air — the cuticle lifts as it swells. The fix is hydration plus a seal: a smoothing shampoo and mask to fill the hair, then an anti-humidity cream or oil to lock the cuticle down before you leave the house. Our frizz control edit is built exactly for Cape Town weather.
Do I really need heat protection every time I style?
Every single time — one pass at 200°C on unprotected hair does more damage than a month of washing. A good thermal protector buffers the heat spike and most double as smoothing or hold products, so it's one step, not an extra one. Non-negotiables live in heat protection.
How do I protect my hair when swimming?
Soak your hair in clean water first — saturated hair absorbs far less chlorine or salt — then coat it with a leave-in conditioner or oil as a barrier. Rinse as soon as you're out and clarify weekly if you swim often. Lewis demonstrates the full routine in his video above.
My hair feels coated and dull — what is product buildup?
Layers of styling product, mineral deposits and silicones that normal shampoo can't lift — hair feels heavy, looks flat and stops absorbing treatments. A clarifying wash once a week strips it back to zero; follow with a mask because clarifying is thorough, not gentle. Then your regular routine actually works again.
What's the best routine for oily roots but dry ends?
Wash the scalp, treat the ends — they're two different jobs. Use a balancing shampoo massaged at the roots only, condition from mid-length down, and break the daily-wash cycle gradually; over-washing trains your scalp to produce more oil. Kayla covers her go-to product in the videos above.
Can I get curls with a flat iron, or do I need a tong?
A flat iron gives you more, not less — waves, ribbons and classic curls all come from the same tool with different wrist work. Prep with heat protection, work in small sections, and let each curl cool in your palm before you touch it. Jasmin's video above shows the full technique step by step.
Guides from the handbook
Why Hair Colour Fades: The Science, and How to Slow It Down
Read guide →
Red Hair Colour Care: How to Stop Red Fading So Fast
Read guide →
Hair Toner vs Gloss: What's the Difference and Which Do You Need?
Read guide →
Grey Hair Care: Blending, Covering or Embracing Silver — a Salon Guide
Read guide →
The numbers behind the answers
Including SA Hairdresser of the Year — twice.
Prefer it in person? Complimentary consultations in every salon.

