Frequently Asked Questions

Q: Where are you based?

A: We're based in Kenilworth , Capetown 

Q: How does shipping work?

A: Delivery normally takes between 1 and 5 working days after dispatch.  Orders are dispatched within 1 to 2 working days from order date.

Delivery is free for all orders over R390.

Q: How Much Does Delivery Cost ?

A: Delivery is free for orders over R390 and R67 for orders under R390

Q: What if I need to return something?

A: We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@partnershair.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@partnershair.co.za.

Q: How do we contact you?A:Call Us: 021 7971979

Email us: hello@partnershair.co.za

Q: Where Do you Deliver?

A: We deliver everywhere in South Africa. 

Q: How do i know my order has been dispatched?

A: We will send you a shipment confirmation email or text as soon as your order has been dispatched. 

Q: How do i know mu order has been recieved

A: We will automatically send you an order confirmation email or text the moment you submit your order to the email address or number you supplied during checkout.

If you don't get it, check to make sure you gave us your correct email address and also check your junk-mail folders.

If we need any further information to complete your order we will be in touch by email, phone or text. Otherwise your order will be dispatched as soon as possible. 

Q: How do i check my order status and history?

A: You can check the status of your order and also review your purchase history in the My Account section when you are logged in. 

Q: I forgot my password how do i reset it?

A: If you have forgotten your password click on the forgot password link when logging in.

An email will be sent to you with a link to reset your password

You can then change this password after you have logged in in the My Account section.

Q: How do i create an account?

A: You can create an account by clicking on the Register button at the top right hand corner of the page. You will be asked to provide your contact information and choose a password. 

Q: Can i change my order once i placed it?

A: No, once you place an order it is final. 

Q: Do you offer discounts &  promotions? 

A: Yes from time to time we offer discounts and promotions. Sign up for our newsletter to receive news on special offers.