Matis Sensitive Duo Authentik Balm Remover 50ml +(free 200ml Sensi Essence Toner)
Matis Sensitive Duo Authentik Balm Remover 50ml +(free 200ml Sensi Essence Toner)
Experience unmatched cleansing for sensitive skin with the Matis Sensitive Duo Authentik Balm Remover. This balm-to-oil cleanser dissolves makeup and impurities while delivering soothing hydration, leaving skin calm and comfortable. The set includes a complimentary 200ml Sensi Essence Toner to complete your gentle routine.
Key Benefits and Features
- Gentle Cleansing: Balm-to-oil texture dissolves makeup and impurities without harsh rubbing, ideal for sensitive skin.
- Effortless Makeup Removal: Lifts stubborn cosmetics and daily residues quickly, with a luxe, glide-on formula that rinses clean.
- Hydration: Soothes and nourishes as you cleanse to minimize tightness and dryness.
- Skin-Safe for Sensitive Skin: Formulated to support the skin barrier and minimize irritation during cleansing.
- Emollient-Rich Texture: Leaves skin feeling soft, comfortable, and prepared for subsequent skincare steps.
Who It’s For
Designed for sensitive and reactive skin types seeking a gentle, hydrating cleanse. Perfect for makeup wearers who want an effective balm-to-oil remover that rinses away cleanly without stripping the skin. Suitable for dry, normal, or combination skin; the included Sensi Essence Toner complements the routine for balanced, refreshed skin.
Key Ingredients
- Balm-to-Oil Formula: Transforms on contact into a nourishing oil that dissolves makeup and impurities for easy removal.
- Hydrating Complex: Supports the skin’s moisture barrier during cleansing to prevent dryness.
- Gentle Surfactants: Provide mild cleansing that rinses away residue without irritation.
- Soothing Emollients: Help calm sensitive skin and leave it feeling comfortable post-cleanse.
How to Use
- Step 1: Apply a small amount to dry fingertips and gently spread over a dry face to begin dissolving makeup.
- Step 2: Massage in circular motions until makeup is emulsified into a silky oil.
- Step 3: Add a splash of lukewarm water to emulsify into a milky lotion, then rinse thoroughly.
- Step 4: Pat skin dry and follow with the complimentary Sensi Essence Toner and your preferred moisturizer or serum.
- Tip: For best results, pair with the Sensi Essence Toner as part of a complete calming routine.
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
Order Processing & Delivery Information
Dispatch Time: Orders are packed and dispatched within 1 working day.
Delivery Time:
Generally takes 2 to 5 days based on your location.
Deliveries to Cape Town, Johannesburg, and Durban typically arrive in about 2 days.
Courier Services: We utilize various courier partners depending on the service levels available in your area.
Free Delivery: Enjoy free delivery on all orders over R390.
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Customer Support
Have a Question?
You may find the answer in our FAQs. However, feel free to reach out to us:
Call Us: 021 797 1979
Email Us: hello@partnershair.co.za
Address:
Corner Riverstone and Cornwall Place
Kenilworth, Cape Town, South Africa, 7708
Opening Hours:
Monday to Friday: 8:30 AM - 4:30 PM
Saturday: Closed
Sunday: Closed
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FAQ’s
Frequently Asked Questions (FAQs)
Q: Where are you based?
A: We're based in Kenilworth, Cape Town.
Q: How does shipping work?
A: Delivery typically takes between 1 and 5 working days after dispatch. Orders are dispatched within 1 to 2 working days from the order date. Delivery is free for all orders over R390.
Q: How much does delivery cost?
A: Delivery is free for orders over R390 and R67 for orders under R390.
Q: What if I need to return something?
A: We have a 7-day return policy. You have 7 days after receiving your item to request a return. Items must be in the same condition that you received them: unworn, unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase. To start a return, contact us at hello@partnershair.co.za. If your return is accepted, we’ll send you a return shipping label and instructions for sending your package. Items sent back without first requesting a return will not be accepted. For any return questions, feel free to contact us at hello@partnershair.co.za.
Q: How do we contact you?
A:Call Us: 021 797 1979
Email Us: hello@partnershair.co.za
Q: Where do you deliver?
A: We deliver everywhere in South Africa.
Q: How do I know my order has been dispatched?
A: We will send you a shipment confirmation email or text as soon as your order has been dispatched.
Q: How do I know my order has been received?
A: You will automatically receive an order confirmation email or text immediately after submitting your order to the email address or number you provided during checkout. If you don’t receive it, please check that you provided the correct email address and check your junk-mail folders. If we need further information to complete your order, we will reach out by email, phone, or text. Otherwise, your order will be dispatched as soon as possible.
Q: How do I check my order status and history?
A: You can check the status of your order and review your purchase history in the "My Account" section when you're logged in.
Q: I forgot my password. How do I reset it?
A: If you’ve forgotten your password, click on the "Forgot Password" link when logging in. An email will be sent to you with a link to reset your password. You can then change this password in the "My Account" section after logging in.
Q: How do I create an account?
A: You can create an account by clicking on the "Register" button at the top right corner of the page. You will be asked to provide your contact information and choose a password.
Q: Can I change my order once I’ve placed it?
A: No, once you place an order, it is final.
Q: Do you offer discounts and promotions?
A: Yes, we occasionally offer discounts and promotions. Sign up for our newsletter to stay updated on special offers.
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Contact Us
Call Us: 021 797 1979
Email Us: hello@partnershair.co.za