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Help & FAQs

Shopping

How long does delivery take?

Orders are packed and dispatched within 1 working day, and delivery can take 2 - 5 days depending on where you are based. Cape Town, Johannesburg and Durban deliveries normally take around 2 days. Orders are sent out with either one of our courier partners, depeding on the service levels available in your area.

How do I place an Order?

To place an order with us, simply search for the item you're looking for, add it to your cart and complete the checkout process. You will be required to provide us with your address for delivery during checkout.

Payment

What Payment Methods Are Accepted?

You can pay using your credit or debit card using one of our credit card payment providers - such as Payfast or Paygate. We also offer Zapper payments and payments with Ozow, you will select your payment method during the checkout process. If you select Bank Transfer you will receive our banking details after you complete your purchase, please let us know if you don't receive our banking details by emailing info@partnershair.co.za.

Is My Payment Secure?

YES! All purchases made through our website are 100% secure, we use the latest SSL and payment technologies to keep your information safe.

Returns

How do I return an item?

If for any reason you would like to return your order, please email info@partnershair.co.za and we will process your return.

Do I have to pay anything to return my items?

Returns carry a 15% handling fee, which accommodates all transaction, shipping and admin fees paid by us to accommodate your return.

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